I got ready to go to an appointment and my garage door would not open automatically and I could not get it to open manually either. It's amazing how trapped you feel when you unexpectedly don't have use of your car! I called for an appointment but was expecting to have to wait a few days and that was not a happy thought. They were able to get to me the very next day. Lee the repairman was very friendly and replaced my broken spring very quickly. I would definitely refer my friends and family to them.